Tourism in Jordan lacks Service!
I was in Kuwait doing my paper work. The Company messenger was driving me around from one government building to another and he was gracious enough to drive me to the airport.
We had this conversation (his name is Raed):
Raed: I was born in Kuwait and I love it, are you sad you are leaving Kuwait?
Khaled: I’m OK, I mean I can always come back by obtaining a visa from airport. it is not a big issue for me. you should visit Jordan it is such a beautiful country we have Petra, Aqaba, Dead Sea & Wadi Rum.
Raed: Yes, I’m also a diver and I belong to Kuwait diving club. We go to Sharm twice a month.
Khaled: you should visit Jordan, the weather is great, we have great security and Aqaba is considered one of the best diving spots worldwide.
Raed: Yes, I actually been to Jordan 4 years ago, we heard it is a safe country and family oriented. So the club has selected a conservative bunch and we tried Jordan to see if we can change from Sharm to Aqaba.
Raed: At one restaurant in Amman, the owner came and spoke to us and he was complimenting Kuwait and remembering his memories back in the old days. At the end when we left we tried to leave him a big tip, but he refused! which was shocking to us. Wow! this is the first time we witness such a thing. In Lebanon, Egypt and Syria it is nothing like that. We were impressed.
Raed: Then while smoking Shisha at some cafe in Amman, a young boy came to us trying to sell us chewing gum. He was such a young boy and he wouldn’t take No as an answer, so we told him how much would the whole box cost? Which was around 5JD. We paid him 5JD and told him to leave us alone. He took the money and vanished. Then 5 minutes later he comes back telling us: My dad told me to give you your money back. If you want to buy fine, but we don’t take charity. Which shocked the heck out of us.
Raed: We fill in love with the country. Safe, great weather, people with ethics and not after your money….
Khaled: Yes, Jordanians are like that.
Raed: Then we arrived to Aqaba and checked in at a 4 star hotel. While in line waiting to check in the front Desk guy started screaming at us: MOVE YOUR CASES OUT OF THE WAY NOW! MOVE THEM! YELLA!
Which was very disturbing to us. We never face such rudeness in neighboring countries. The service got from bad to worse at the hotel, which made us cut our trip short and go to Sharm.
Khaled: When was that?
Raed: 4 years ago.
Khaled: No, things has been better since then.
Raed: It is a shame, we were planning to shift our bi-monthly diving groups from Sharm to Aqaba, but not with such service. We don’t mind spending the money as long we receive the service we look for.
What a shame. Jordan has the Potentials, but lacks the right implementation.
Maybe, it is time to invest in Non-Jordanian employees to give the right service!
Boarding in 30 minutes….